Frequently asked questions

Our electric boats are equipped for a maximum of 6 passengers. Children count as passengers, however, pets do not. Planning for a larger group? Email us at hello@joyrideboatclub.com and we'll help find a solution.

We don't believe in hidden fees for our guests, so your captain's fee, parking fee and the platform booking fee are included in your ticket price!

We will also provide a cooler with ice for your drinks. Cups, plates and napkins will also be provided.

Savannah Bend Marina, where you will board and disembark your charter, is a 10–15 minute drive from downtown Savannah, located at 3518 Old Tybee Rd, Thunderbolt, GA 31410.

Yes! We allow up to 2 dogs weighing no more than 35 pounds each to join per charter. This request must be made by selecting the Pet Add-On Package, which is a $75 nonrefundable flat-rate cleaning fee, when booking the reservation, or you will not be permitted to board with the dog upon arrival. The $75 Pet Add-On includes up to 2 dogs.

Absolutely! Joyride cruises are perfect for families with children and infants of any age. Our electric vessels operate at a slow, leisurely pace, creating a safe and comfortable environment for young passengers.

Georgia state law requires all children under the age of 13 to wear life jackets while on board. For your convenience, our crew will provide properly fitted life jackets for all children upon arrival.

Of course! We're happy to arrange and book a custom time frame for our guests. We can also customize the duration and destination. Please reach out to us at hello@joyrideboatclub.com or text/call (912) 712-1272.

Joyride does not accept cancellations or changes to reservations unless they are made and accepted by Joyride at least twenty-four (24) hours prior to your charter date. Joyride will retain and will not refund any fees paid for cancellations made after the 24-hour deadline.

Weather-related cancellations or cancellations due to unforeseen circumstances (e.g. medical emergencies), including partial charters, are determined at Joyride's sole and absolute discretion. If the weather is anticipated to be unsafe or unenjoyable for you as a customer, Joyride may cancel the charter in advance of the charter commencing and/or while onboard the charter. In the event of a weather-related cancellation or other unforeseen circumstance where a cancellation or early termination of the charter occurs, you will be notified no later than fifteen (15) minutes prior to your charter commencing or, in the instance of a charter concluding early due to weather or other unforeseen circumstances, you will be notified while on charter, and the following options will apply:

Reschedule: In the event rescheduling your charter is possible, Joyride will send a link for you to reschedule your charter via the email on file with the original booking reservation, or a Joyride team member can reschedule you for your preferred date and time over the phone at your request. The credit to reschedule your charter will expire one (1) calendar year after the date of cancellation, and you acknowledge and agree that any and all fees paid that are not rescheduled within one (1) calendar year of the date of cancellation are retained by Joyride; or

Refund: In the event rescheduling your charter is not possible, you must notify Joyride by email and/or phone to request a refund for your cancelled charter. Requests for refunds must be received by Joyride within forty-eight (48) hours of Joyride cancelling the charter for a refund to be issued. Any request(s) for a refund made after forty-eight (48) hours following the cancelled charter will be denied and the reschedule terms above apply.

No refund or compensation will be paid if your charter is cancelled or terminated early due to a Force Majeure Event, as defined in Joyride's Terms & Conditions and Release of Liability Waiver.

If you are running late to your charter and fail to notify Joyride of your late arrival, then Joyride will assume you are a "no show" and will terminate your charter without refunding, rescheduling, or crediting you, and Joyride will retain any fees already paid (the "No Show Policy"). If, however, you notify Joyride prior to your charter commencing that you are running late, Joyride may, in its sole and absolute discretion, hold the vessel for a maximum grace period of 15 minutes. Following the 15-minute grace period, Joyride will terminate your charter and the terms of the No Show Policy shall apply.

Please dress appropriately for an outdoor weather activity (i.e. dress in layers if it's chilly, hats are fine to wear, and wear breathable clothing for those hot days).

Comfortable non-heeled shoes are recommended. Should you prefer to wear heeled shoes, you will be required to remove them prior to the charter and you can carry them onboard.

We ask that your group arrives at your scheduled departure time.

Yes! Life jackets are provided for all ages! Kid jackets will be fitted and distributed by Joyride staff upon arrival. Adult life vests are located on the boat under the two forefront seats.

In addition, children under the age of 13 are required by Georgia law to wear a life vest while aboard the vessel. Please inform Joyride of any guests 13 or under at least 48 hours prior to your charter so we can provide proper safety equipment. Any children unable or unwilling to wear a life vest will not be allowed to board the boat and no refunds will be provided.

Life jackets will also be provided for any pets as well! Please inform Joyride of your dog's weight at least 48 hours prior to your charter so we can provide proper safety equipment.

Yes, you are welcome to bring any beverage of your choice on the charter! Joyride provides coolers, cups and ice free of charge.

Joyride offers gourmet catering options from Savannah's best local restaurants and markets, delivered right to the boat for you! Be sure to select one of Joyride's Private Catered Charter experiences at checkout, and a Joyride team member will contact you 24 hours prior to your charter to confirm your catering specifications.

We also allow you to bring your own food if preferred.

While it is not required, it is customary to tip your captain. Our captains work very hard to ensure a safe and enjoyable experience for our guests, and a tip is sincerely appreciated!

Charters depart from Savannah Bend Marina at 3518 Old Tybee Road, Savannah, GA 31410, and there is plenty of parking in the lot at the marina. The price of parking is included in your ticket!

No, swimming is not permitted off of any Joyride boats.

No, fishing is not permitted off of any Joyride boats.

You may not bring: firearms, illegal drugs, anything that can be lit (i.e., candles, cooking heaters), fireworks, flammable liquid/gel/aerosol paint and/or dangerous chemicals. There is also no smoking (of any kind) permitted on the boats. Alcohol is permitted in any container; just be responsible and respectful with our boats and the environment, please.

Yes. Every guest signs our Terms & Conditions and Release of Liability Waiver before boarding. We'll email a digital waiver link after you book, so it only takes a minute. You can read the full Terms & Conditions and Liability Waiver and our Privacy Policy anytime.

The majority of our captains are certified CARE guides. CARE (Coastal Awareness and Responsible Ecotourism) is a conservation certification run by UGA Marine Extension and Georgia Sea Grant that teaches captains how recreation affects coastal wildlife, especially shorebirds, and how to run tours that never disturb them. Our captains read the tides, give wildlife the space it needs, and leave the marsh exactly as they found it, and our quiet, electric boats help too. Learn more.

Our boats are currently not accessible to guests using wheelchairs. Boarding requires stepping down into the vessel, which is approximately 12 inches from the dock without handrails, and there isn't space onboard to accommodate or store wheelchairs or mobility devices. In addition, depending on the tide, walking from the marina to the boat requires crossing a ramp, which may be at a steep incline or decline while boarding/disembarking your charter, which can affect stability and ease of movement.

We're committed to transparency about our current limitations while continuing to explore ways to make our waterway adventures more inclusive in the future. If you have mobility considerations, sensory needs, or other accessibility questions, please reach out to us at hello@joyrideboatclub.com or (912) 712-1272 before booking. We're happy to discuss your specific needs and determine if we can accommodate them safely.